Monday, August 22, 2011
Did you ever feel as if a company's customer service left you in the dark? (Great tie in if I say so.) Den bought two things of mosquito spray for the yard. You know, the stuff you attach to the hose. And it wasn't cheap either. It was $16 for two bottles. I think that is a bit high considering A.) it was $6 a bottle weeks before 2.) it's poison, it shouldn't cost that much F.) the bottles are the size of Windex bottles, there should be a limit on how much you can charge for a bottle that size.
Fine, I will let it go that they were overcharging. That said even Den complained about the increase. And for him to notice anything to do with money, it must have been bad. LOL but true.
So he went out to spray the yard. The first bottle worked and the second didn't. The second bottle had crystals in it and clogged up the nozzle. He fought with it and fought with it all the while getting chewed by the mosquitoes. He tried to strain the crystals out but in the end, it just went to waste.
I called the company the next day-Cutter. I spoke with a very nice girl and she said that there were quite a few calls about this problem(crystals) and that she would send me a rebate form.
I thought it was all taken care of until I got the rebate form. Get this, I would have to buy more to get a rebate and it was only $2! I saved the bottle and the receipt so I could just submit that for the rebate but still that was an insult. I usually give people and companies the benefit of the doubt but this one irked me.
We won't be using their products anymore for starters. I understand that problems happen in the real world and the business world but still don't rip people off. I think they should replace it.